Effective: October 1, 2019

CuraCall believes strongly in protecting your privacy. This Privacy Statement applies to this mobile application, associated with us and our services that link to or post this Privacy Statement (collectively, the “Services”). This Privacy Statement is intended to inform you of the ways in which this app collects personal information, the uses to which that information is put, how and why we share that information, and the ways in which we protect it. Generally, personal information is information that can identify you or your activities on the app or through services offered on the app.

This Privacy Statement applies solely to data collected through and for the purpose of use of the app. You may provide CuraCall with or CuraCall may receive information about you other than in connection with the app; the collection and receipt of such information may be subject to separate terms and conditions and a separate privacy policy. We encourage you to review the privacy policies and terms and conditions that may apply to those practices. This Privacy Statement is not intended to alter the terms or conditions of any other agreements you may have with CuraCall to the extent that those agreements govern issues other than the collection and use of your information through this app.

This Privacy Statement is incorporated into the Terms of Use. By using this app, you acknowledge that you have read, understand and accept these Terms of Use, including this Privacy Statement. If you use this app as an employee or member of an organization, this app is also operated pursuant to any agreements we may have with your employer or association. We encourage you to contact your employer or association for more information.

Please take a moment to familiarize yourself with our privacy practices. If you have any questions about this Privacy Statement, you may contact us at info@curacall.com

Since we may change this Privacy Statement, we recommend that you check the current version available from time to time. If we make changes to this Privacy Statement, we will update the “Last Modified” date at the top of the page. If there are significant changes, you will be provided with appropriate online notice. Your continued use of the app constitutes your agreement to the effective Privacy Statement.

WHAT INFORMATION DOES THIS PRIVACY STATEMENT COVER?

This Statement describes how we may collect, use, share, and keep information about you that we get about you. We gather information if you:

  • Download the app;
  • Create or modify your account;
  • Receive, send, or reply to electronic communications from us;
  • View or click on our ads or other online content; and
  • Interact with us through social media websites and other websites and app
  • Note to draft: Add in details about the use of the app

In this Statement, we also explain how we may combine online information with other information and how we then use the combined information.

WHAT DATA DO WE COLLECT?

The information that you provide to us or that we collect or receive about you may depend on how you interact with us and the services that you choose to use. Generally, we may collect the following information about you and, in some cases, about your dependents.

  • contact information such as your name, address, email address, and phone number;
  • demographic information such as your date of birth, marital status, and gender;
  • information provided about you by your employer
  • information about healthcare such as preferred health care providers; health care appointment details that you provide to us through the app;
  • health care claims details
  • benefits information such as what Health Plan you are enrolled in and status of deductible
  • information about the use of our app, such as records of, or relating to your general geographic location, your operating system, the pages you view on the services,
  • information about communications and other interactions between you and us about our app;
  • information about your transactions with third parties, including the third-party providers you access through our app
Information Provided by You, Your Representatives or Third Parties

We collect information from you; your representative; your employer; and third parties that have roles in delivering services to you, or your employer. These include insurance companies, plan administrators, vendors and brokers or agents You might provide this information when you use the app or communicate with us. In addition, your employer or association or someone acting on their behalf may provide us with information about you such as authentication credentials.

If you supply us with personal information about other people, you represent that you have the authority to provide this information on their behalf. In these instances, you further represent that the individuals to whom this information relates have been informed of and understand the reason(s) for you providing or us obtaining the information, the manner in which this information will be used and disclosed, and have consented to such use and disclosure.

Information Collected by Automated Means

We also collect or receive information over time and across different websites or platforms when you use the app. We may collect some of this information using app analytics, and other technologies to improve your experience and the overall quality of our app.

We (and our service providers) may collect information about:

  • How you use for our app
  • Whether you open our electronic communications and how you interact with these communications
  • Location of your mobile device.
Information that is Publicly Available

We may also collect information made publicly available through third party platforms (such as online social media platforms), through online databases or directories, or that is otherwise publicly available or lawfully obtained. This information may be governed by the privacy policies provided by the third party at the time of collection. We encourage you to review the privacy policies of each third-party website or online service you visit.

Information to Provide and Protect Our App

In addition, in the course of seeking network security and consistent service for all users, software programs may be employed to monitor network traffic, identify unauthorized access or access to nonpublic information, detect computer viruses and other software that might damage our computers or the network, and monitor and fine-tune our network’s performance. These programs may detect additional information from your smart phone mobile device such as your IP address, addresses from network packets, and other technical information. Such information is used to maintain the security and performance of our networks and computer systems.

We may combine the information you provide us and information we automatically collected with information from public or third-party sources.

HOW DO WE USE THE DATA WE COLLECT?

We use your personal information to:

  • verify your identity;
  • register and service your account;
  • providing you with products and services you request, including processing a transaction, or other service requested by you, directly or through a third party;
  • allow you to manage the app’s services;
  • contact you when necessary and to respond to your requests and inquiries;
  • customizing your experience when using the app;
  • analyze and improve products and services, enhance this app, and evaluate the effectiveness of our marketing activities and overall services.

We may also use your data in aggregated and de-identified ways to help us analyze patterns. We may share aggregated data in several ways, including with business partners to conduct analysis and research about customers and app visitors.

We work with our business partners to collect information about the use of the app. Our business partners collect information such as how often users visit the app and what pages users visited prior to visiting the app. We use this information to maintain and improve the app.

We may also use the information we collect and receive as otherwise described to you at the point of collection or pursuant to your consent.

WITH WHOM DO WE SHARE YOUR DATA?

We share your information to assist with managing and running this app, to complete any transaction or provide any service you requested or authorized. We may share this information with:

  • third-party service providers that have been retained to perform services on our behalf or on behalf of your employer; and
  • third-party service providers retained by CuraCall to provide services directly to you through this program.

Third parties to whom we disclose information are required by law and/or contractual requirements to keep your personal information confidential and secure. These parties may not use or disclose it except as reasonably necessary to provide services to you, on our behalf, on behalf of your employer or other association, or to comply with or as permitted by applicable law.

We do not rent, sell, or otherwise disclose your information to unaffiliated third parties for their own marketing, unless so authorized by you or your employer.

We may disclose your personal information without your prior permission, as permitted by law, including instances when we have a good faith belief that it is necessary to: (a) protect the legal rights, safety, and security of CuraCall, our affiliates and business partners, and users of our app; (b) enforce the Terms of Use; (c) respond to claims of suspected or actual illegal activity; (d) respond to an audit or investigate a complaint or security threat; or (e) comply with law or legal process, or a request for cooperation by a government or other entity.

We may share information that is not reasonably identified with you for any purpose.

FOR HOW LONG DO WE RETAIN YOUR INFORMATION?

We may retain information that can reasonably identify you for as long as your account is active or as we determine is needed for our reasonable business purposes, including complying with our legal obligations, resolving disputes, and enforcing our agreements.

WHAT RIGHTS AND OBLIGATIONS DO YOU HAVE WITH RESPECT TO YOUR DATA?
Correcting Your Information

Keeping your information accurate and up to date is very important. Inaccurate or incomplete information could impair our ability to deliver relevant services to you.

Securing Your Own Information

By using this app, you represent that you will likewise take measures to protect this information, including the maintenance of any username and password in a confidential manner, and agree not to allow others to access your account or utilize your password.

SOME OTHER MATTERS
Steps We Take to Protect Your Information

This app and all information submitted by or on behalf of you through this app may be collected, stored, and processed in countries other than the one in which you reside, including, but not limited to, the United States.

We restrict access to your personal information to those employees of ours, our affiliates, and third- party service providers who reasonably need it to provide products or services. We have implemented physical, administrative, and technical safeguards to protect your personal information from unauthorized access. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of these systems, nor can we guarantee that information supplied by you or on your behalf cannot be intercepted while being transmitted over the Internet.

External Links

This app includes links to, and application programming interfaces (APIs) with, other websites that are operated by other organizations. If you access another organization’s app using a link or API on our app, that organization may collect information from you. We are not responsible for the content or privacy practices of third-party websites or their use. Once you have left this app via such a link or API (you can tell where you are by checking the URL in the location bar on your browser), you should refer to those websites' privacy policies, terms of use, and practices to determine how they handle any information they collect from you. [TA50]

Business Transactions

In the event we sell some or all of our assets or go through other business transactions, such as mergers, acquisitions, bankruptcy, or reorganizations, it is possible your personal information could be one of the assets sold or transferred in connection with the transaction. We may disclose and/or transfer your personal information to a third-party purchaser in these circumstances.

Children

This app is not intended for children, and we do not knowingly collect, use, or disclose information from children under the age of thirteen (13) years old except for the provision of services for which you enrolled in this app. In an instance where such information was collected, it would be purely accidental and unintentional. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please contact us at 800-840-9999 or email us at info@curacall.com.

Rights of California Residents

Under California’s “Shine the Light” law, app visitors who are California residents may request and obtain a notice once a year about the personal information we share with other businesses for their direct marketing purposes. Such a notice includes a list of the categories of personal information that was shared (if any), and the names and addresses of all third parties with which the personal information was shared (if any). The notice covers the preceding calendar year. To obtain such a notice, please contact us as previously described. In addition, under this law you are entitled to be advised how our app handles “do not track” browser signals. As described previously, we do not use technology recognizing do-not-track signals from your browser.

Questions or Concerns

If you have any questions, concerns, or complaints about this Privacy Statement, or our privacy practices in general, please contact us using the Contact Us. feature of this app or by calling 800-840-9999.